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What does a HR Services Agent do
"HR services agent is a kind of administrative and technical support for the Unit HR, the Talent Acquisition team as well as for the employees themselves. HR Services agent is responsible for the correct entry and processing of received data into HR tools. The agent is also available on the phone during the service hours as a support for KONE employees."
Nikola Važan Beňovičová, HR Agent supporting colleagues in German speaking countries"
The skills you need to be a HR Agent
"There are four main skills required to handle the HR services agent position well - administrative skills, good communication skills, langugage skills and team work skills. The major part of the HR services agent position is administrative tasks. Being an administrative expert helps to handle the position and assigned tasks perfectly. As in HR services we provide services for all KONE employees as well as for local HR units, communication skills play a crucial role in building good relationship with units and gaining customer satisfaction. We provide services for different countries in different languages, therefore being fluent in English and the language of the main country of support are required. As HR agents we are expected to work together with our colleagues in HR and managers in effective way to deliver common goals and this requires good Team work skills."
Daniyal Mohammad Hassani, HR Services Agent supporting colleagues in Turkey and Ireland
What is great about being HR Services Agent
"Daily interaction with our frontline colleagues and local HR departments contributes to a highly versatile and engaging work environment. This is supported by an encouraging spirit of collaboration and teamwork within our diverse team at HR Services. Also, the opportunity to participate in a variety of internal projects offers a great way to continuously develop skills within your preferred areas of interest."
Stephan Forsbergh, HR Services Agent supporting colleagues in Sweden